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(Last updated: August 5, 2025)

Eligibility: New monthly retainer clients (Starter, Growth, or custom engagements) are covered by a 30-day, no-questions-asked refund.
Window: The 30-day period begins on the date your first invoice is paid.
Scope: We’ll refund 100 % of the service fees you have paid to date. Third-party ad spend, software subscriptions, or pass-through costs are not refundable.

Monthly Plans: Cancel anytime with 14 days’ written notice before the next billing cycle. Services rendered to date remain payable and are not prorated.
Fixed-Scope Projects: Deposits are non-refundable once work has commenced. If you terminate a project early, we may, at our discretion, refund a portion of unused hours less any expenses incurred.

Email [email protected] with the subject line “Refund Request – [Your Company Name].”
Include your invoice number(s) and a brief description of the issue.
Our team will acknowledge receipt within one business day and may request additional information to verify eligibility.
Approved refunds are processed to the original payment method within seven (7) business days.

Performance Guarantees Outside Our Control – We cannot refund for factors such as changes to platform algorithms, unforeseen market shifts, or client-caused delays (e.g., late content approvals).
Chargebacks or Reversals – Initiating a chargeback voids this policy; we reserve the right to dispute improper chargebacks.
Renewals & “Scale” Custom Contracts – Enterprise-level or annual agreements may contain separate cancellation terms outlined in your Master Services Agreement.